HealthWorks - Intermittent Issue Loading Participant Dashboard – Incident details

All systems operational

Intermittent Issue Loading Participant Dashboard

Resolved
Degraded performance
Started 5 months agoLasted 2 days

Affected

Portal

Degraded performance from 4:00 PM to 4:30 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We've heard reports of this issue continuing and are still working on a fix for this incident.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are aware of the incident which is preventing some users from loading their Participant Dashboard. We are currently investigating this incident and working on implementing a solution.