tag:healthworks.instatus.com,2005:/history HealthWorks Status - Incident history 2026-03-03T16:00:00.000+00:00 HealthWorks tag:healthworks.instatus.com,2005:Incident/cmmc733nk00xthtmvyj12ulc0 2026-03-03T16:00:00.000+00:00 2026-03-03T16:00:00.000+00:00 Intermittent Issue Loading Participant Dashboard Type: Incident

Duration: 2 days and 30 minutes

Affected Components: Portal

Mar 3, 16:00:00 GMT+0
Identified - We are aware of the incident which is preventing some users from loading their Participant Dashboard. We are currently investigating this incident and working on implementing a solution..

Mar 4, 16:23:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 4, 17:46:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 4, 20:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 12:10:00 GMT+0
Identified - We've heard reports of this issue continuing and are still working on a fix for this incident..

Mar 5, 16:04:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 16:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthworks.instatus.com,2005:Incident/cmi946nbs0c89nyit617iteuj 2025-11-21T16:40:00.000+00:00 2025-11-21T16:40:00.000+00:00 Deployment Issue Type: Incident

Duration: 25 minutes

Affected Components: Portal

Nov 21, 16:40:00 GMT+0
Identified - There was an issue with the deployment of a new release that caused the Portal to go down..

Nov 21, 17:05:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthworks.instatus.com,2005:Incident/cmd8vb2l5002jlsi2tukf904t 2025-07-18T13:10:00.000+00:00 2025-07-18T13:10:00.000+00:00 Deployment Glitch Type: Incident

Duration: 20 minutes

Affected Components: Portal

Jul 18, 13:10:00 GMT+0
Identified - There was a small glitch resulting from a Hot Fix deployment which affected users ability to access the Portal..

Jul 18, 13:30:00 GMT+0
Resolved - This incident has been resolved..

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