HealthWorks Status - Incident history https://healthworks.instatus.com HealthWorks Tue, 3 Mar 2026 16:00:00 +0000 Intermittent Issue Loading Participant Dashboard Type: Incident Duration: 2 days and 30 minutes Affected Components: Portal Mar 3, 16:00:00 GMT+0 - Identified - We are aware of the incident which is preventing some users from loading their Participant Dashboard. We are currently investigating this incident and working on implementing a solution. Mar 4, 16:23:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 4, 17:46:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 4, 20:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 12:10:00 GMT+0 - Identified - We've heard reports of this issue continuing and are still working on a fix for this incident. Mar 5, 16:04:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 16:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of the incident which is preventing some users from loading their Participant Dashboard. We are currently investigating this incident and working on implementing a solution..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:23:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:46:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Identified</strong> - We've heard reports of this issue continuing and are still working on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:04:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 16:00:00 +0000 https://healthworks.instatus.com/incident/cmmc733nk00xthtmvyj12ulc0 https://healthworks.instatus.com/incident/cmmc733nk00xthtmvyj12ulc0 Deployment Issue Type: Incident Duration: 25 minutes Affected Components: Portal Nov 21, 16:40:00 GMT+0 - Identified - There was an issue with the deployment of a new release that caused the Portal to go down. Nov 21, 17:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Identified</strong> - There was an issue with the deployment of a new release that caused the Portal to go down..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>17:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Nov 2025 16:40:00 +0000 https://healthworks.instatus.com/incident/cmi946nbs0c89nyit617iteuj https://healthworks.instatus.com/incident/cmi946nbs0c89nyit617iteuj Deployment Glitch Type: Incident Duration: 20 minutes Affected Components: Portal Jul 18, 13:10:00 GMT+0 - Identified - There was a small glitch resulting from a Hot Fix deployment which affected users ability to access the Portal. Jul 18, 13:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>13:10:00</var> GMT+0</small><br><strong>Identified</strong> - There was a small glitch resulting from a Hot Fix deployment which affected users ability to access the Portal..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 18 Jul 2025 13:10:00 +0000 https://healthworks.instatus.com/incident/cmd8vb2l5002jlsi2tukf904t https://healthworks.instatus.com/incident/cmd8vb2l5002jlsi2tukf904t